Shipping Policy
Thank you for shopping with NEKO NAILS UK
We’re a UK-based small business, and all of our nail sets are handmade to order. That means each set is crafted with care, just for you. While this takes a little extra time, we believe it’s worth the wait to deliver something truly special.
Processing Time
As everything is made by hand, please allow 2–5 business days for us to create your order before it’s shipped. We genuinely appreciate your patience while we make the perfect set for you.
UK Shipping
We use Royal Mail 2nd Class as our standard shipping option for all UK orders.
- Standard (Royal Mail 2nd Class): Estimated 2–4 business days after dispatch
- Upgrade Available: You can choose Royal Mail Tracked 48 at checkout for quicker delivery and added tracking
You’ll receive a shipping confirmation email once your order is on its way.
International Shipping
We ship worldwide. Shipping costs and delivery times will be calculated at checkout based on your location.
Estimated delivery times:
- Europe: 5–10 business days
- USA & Canada: 7–14 business days
- Rest of World: 7–20 business days
Please note that these are estimates, and delays may occur due to customs or local postal services.
Shipping
Please complete your basket of shopping to see your shipping options/rates.
After safely packing and boxing up your items, we dispatch orders using Royal Mail 2nd Class / Track 48 delivery
UK Mainland
| Total Amount: | Royal Mail 2nd Class | Royal Mail Track 48 |
| Order under £50 | £ 1.99 | £ 3.49 |
| Order above or equal £50 | FREE | £ 1.99 |
USA
| Total Amount: | International Economy |
| Order under $ 65 | $ 9.99 |
| Order above or equal $ 65 | $ 5.99 |
| Order above or equal $ 100 | FREE |
Europe
| Total Amount: | International Economy |
| Order under € 60 | € 7.99 |
| Order above or equal € 60 | € 5.99 |
| Order above or equal € 90 | FREE |
Address Accuracy & Delivery Issues
- Please double-check your shipping address before placing your order.
- If your parcel is lost, delayed, or arrives damaged, contact us at info@nekonails.co.uk within 7 days of the expected delivery date.
- NEKO NAILS UK is not responsible for parcels lost due to incorrect addresses or delays caused by postal services or customs, but we’ll do our best to help resolve any issues.
Thank You
We truly appreciate your support. As a small business, every order means a lot to us. Thank you for your patience while we handcraft your nails with the attention and detail they deserve.
If you have any questions, feel free to reach out via info@nekonails.co.uk